Terms & Conditions

Welcome to HOD Media. These Terms & Conditions ("Terms") govern your use of our website hodmedia.in and the services we provide. By accessing our website or using our services, you agree to these Terms.

1. About Us

HOD Media ("we", "us", "our") is a digital marketing and ecommerce solutions provider operating from Ahmedabad and Amreli, Gujarat, India. We provide Meta Ads management, WhatsApp lead generation, creative design, branding, and an ecommerce store platform.

2. Services

We offer:

• Digital marketing services (Meta Ads, WhatsApp marketing, content creation, branding)
• An ecommerce SaaS platform allowing merchants to create and operate online stores

Service features and pricing are described on our website and may be updated from time to time.

3. Accounts & Registration

• You must provide accurate, complete information when registering.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity under your account.
• You must be at least 18 years old to use our services.

4. Payments & Billing

• Marketing service fees and platform subscription fees are as listed on our website.
• Ecommerce platform plans are billed monthly (₹299) or yearly (₹2,499) as selected.
• For Meta Ads services, advertising spend (ad budget) is separate from our management fee and is charged as per the customer's requirements.
• All fees are in Indian Rupees (INR) and exclusive of applicable taxes unless stated.
• Payments are processed securely through third-party gateways (Razorpay, PayU, Cashfree).
• Subscription plans renew automatically unless cancelled before the renewal date.

5. Cancellations & Plan Changes

• Monthly plans may be cancelled at any time; cancellation takes effect at the end of the current billing period.
• Yearly plans are billed once for the full year.
• Upon cancellation or expiry, your store will be paused; your data is retained per our Privacy Policy.

6. Merchant Responsibilities (Ecommerce Platform)

If you operate a store on our platform, you are solely responsible for:

• The products and services you sell and their legality
• Accurate product descriptions, pricing, and fulfilment
• Your own customer service, shipping, returns, and refunds to your customers
• Compliance with applicable laws including GST, consumer protection, and product regulations
• Obtaining your own payment gateway and complying with its terms

7. Acceptable Use

You may not use our services to:

• Sell illegal, counterfeit, or prohibited goods
• Violate any laws or third-party rights
• Transmit malware, spam, or harmful content
• Infringe intellectual property rights
• Engage in fraudulent or deceptive practices

8. Intellectual Property

All content, designs, logos, and software on hodmedia.in are owned by HOD Media or its licensors. Creative work produced for clients remains subject to the terms of the specific service agreement.

9. Third-Party Services

Our services integrate with third parties (Meta/Facebook, payment gateways, etc.). We are not responsible for their performance, policies, or availability.

10. Limitation of Liability

Our services are provided "as is". We do not guarantee specific results from advertising campaigns. To the maximum extent permitted by law, HOD Media is not liable for indirect, incidental, or consequential damages.

11. Termination

We may suspend or terminate accounts that violate these Terms or for non-payment.

12. Changes to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts of Ahmedabad, Gujarat.

14. Contact

HOD Media
GF-30, Krishna Heights, Jagatpur Road, opp. Archway, Gota, Ahmedabad, Gujarat 382470
Email: hello@hodmedia.in | Phone: +91 85302 62601