Refund & Cancellation Policy
Last updated: 4 June 2026
Digital Marketing Services (Meta Ads, Design, Branding)
- Marketing service fees cover the work performed (campaign setup, design, management) and are generally non-refundable once work has commenced.
- Advertising spend (ad budget) paid to Meta/Facebook is controlled by the platform and is non-refundable by HOD Media.
- If we have not started work on your order, you may request a full refund within 24 hours of payment by contacting hello@hodmedia.in.
- For monthly retainer services, you may cancel future renewals at any time; the current period is non-refundable.
Ecommerce Platform Subscriptions
- Monthly Plan (₹299): You may cancel anytime. Cancellation stops future billing; the current month is non-refundable.
- Yearly Plan (₹2,499): Billed once for the year. If you cancel, the subscription remains active until the end of the paid year; annual fees are non-refundable except as required by law.
- If you experience a technical issue that prevents use of the platform and we cannot resolve it within a reasonable time, contact us at hello@hodmedia.in to discuss a pro-rated refund.
How to Request a Refund or Cancel
Email hello@hodmedia.in or message us on WhatsApp (+91 85302 62601) with your account details and reason. We respond within 2 business days.
Refund Processing
Approved refunds are processed to the original payment method within 7–10 business days via our payment partners (Razorpay, PayU, Cashfree).
Contact
HOD Media · GF-30, Krishna Heights, Jagatpur Road, Gota, Ahmedabad, Gujarat 382470
Email: hello@hodmedia.in · Phone: +91 85302 62601